FAQ

Yes! Every piece of our furniture is made to order to ensure it perfectly matches your vision. Whether you want a different size, a different type of wood, a different finish, or even a personalized engraving, almost anything is possible.

Each of our products is meticulously handcrafted. It typically takes 3-4 weeks for your order to be completed. Once your item is ready, we will provide you with the shipping company's tracking number so you can track your package. If you have any questions, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).

We primarily use oak, walnut, and olive wood, known for its durability and beautiful grain patterns. If you have a preference for a particular type of wood, please let us know and we can customize your piece accordingly.

We currently operate primarily online. However, if you are near Reutlingen, we can arrange a visit to our showroom by appointment. Contact us for more information.

In 90% of cases, we ship all our furniture fully assembled. However, dining tables and beds require some simple self-assembly. Just contact us to find out if your product can be shipped fully assembled or not.

For all shipments within Europe, we use Cargoboard; for shipments outside of Europe, we use FedEx. The carrier picks up the goods from our workshop and will contact you as soon as they arrive in your country to arrange a delivery date. Both companies offer delivery to the curb, not to the point of use. If you have any questions, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).

Shipping costs vary depending on the destination and size of the furniture. The exact costs will be displayed at checkout. For further questions, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).

We accept payments by credit card, PayPal, Google Pay, Apple Pay, and instant bank transfer. For more information, please visit our payment terms page.

To preserve the beauty and longevity of your wooden items, we recommend dusting them regularly with a soft, dry cloth. Avoid placing them in direct sunlight or near heat sources. For more detailed care instructions, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com), as the method varies from product to product.

Absolutely! We enjoy working on large orders or custom projects, whether it's furnishing an entire room or creating a cohesive series of pieces. Simply share your ideas with us, and we'll help you bring them to life. Contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).

To extend the lifespan of your wooden furniture, we recommend dusting it regularly with a soft, dry cloth and using special wood care products. Avoid direct sunlight and extreme temperatures.

Yes, we offer extensive customization options for all our furniture. You can adjust the size, design, wood type, and finish to your liking. Contact us for a personalized consultation.

Yes, we do! If you purchase an item as a gift, we can include gift wrapping and a personalized note. Simply mention this at checkout, and we'll take care of the rest. For special requests, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).