Question 1

Do you offer customization options for your products?

Accepted Answer

Yes! Every piece of our furniture is made to order to ensure it perfectly matches your vision. Whether you want a different size, a different type of wood, a different finish, or even a personalized engraving, almost anything is possible.

Question 2

How long does it take to process and ship an order?

Accepted Answer

Each of our products is meticulously handcrafted. It typically takes 3-4 weeks for your order to be completed. Once your item is ready, we will provide you with the shipping company's tracking number so you can track your package. If you have any questions, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).

Question 3

What type of wood do you use?

Accepted Answer

We primarily use oak, walnut, and olive wood, known for its durability and beautiful grain patterns. If you have a preference for a particular type of wood, please let us know and we can customize your piece accordingly.

Question 4

Can I visit your workshop or see the products in person?

Accepted Answer

We currently operate primarily online. However, if you are near Reutlingen, we can arrange a visit to our showroom by appointment. Contact us for more information.

Question 5

Will my furniture be delivered assembled?

Accepted Answer

In 90% of cases, we ship all our furniture fully assembled. However, dining tables and beds require some simple self-assembly. Just contact us to find out if your product can be shipped fully assembled or not.

Question 6

How does the shipping process work?

Accepted Answer

For all shipments within Europe, we use Cargoboard; for shipments outside of Europe, we use FedEx. The carrier picks up the goods from our workshop and will contact you as soon as they arrive in your country to arrange a delivery date. Both companies offer delivery to the curb, not to the point of use. If you have any questions, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).

Question 7

How much are the shipping costs?

Accepted Answer

Shipping costs vary depending on the destination and size of the furniture. The exact costs will be displayed at checkout. For further questions, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).

Question 8

Which payment methods do you accept?

Accepted Answer

We accept payments by credit card, PayPal, Google Pay, Apple Pay, and instant bank transfer. For more information, please visit our payment terms page.

Question 9

How should I best care for my wooden furniture?

Accepted Answer

To preserve the beauty and longevity of your wooden items, we recommend dusting them regularly with a soft, dry cloth. Avoid placing them in direct sunlight or near heat sources. For more detailed care instructions, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com), as the method varies from product to product.

Question 10

Can I order multiple items for a custom project?

Accepted Answer

Absolutely! We enjoy working on large orders or custom projects, whether it's furnishing an entire room or creating a cohesive series of pieces. Simply share your ideas with us, and we'll help you bring them to life. Contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).

Question 11

How can I extend the lifespan of my wooden furniture?

Accepted Answer

To extend the lifespan of your wooden furniture, we recommend dusting it regularly with a soft, dry cloth and using special wood care products. Avoid direct sunlight and extreme temperatures.

Question 12

Can I customize the size or design of a piece of furniture?

Accepted Answer

Yes, we offer extensive customization options for all our furniture. You can adjust the size, design, wood type, and finish to your liking. Contact us for a personalized consultation.

Question 13

Do you offer gift wrapping or personalized notes?

Accepted Answer

Yes, we do! If you purchase an item as a gift, we can include gift wrapping and a personalized note. Simply mention this at checkout, and we'll take care of the rest. For special requests, please contact us at [onlinehandel.wimmer@gmail.com](mailto:onlinehandel.wimmer@gmail.com).

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